customer service
Our Customer Service Team is extremely proud of its reputation for being able to respond very quickly to any enquiries, ensuring the customer is constantly informed on the progression of their individual order. Although we have heavily invested in the installation a rather clever electronic ordering system to track orders, we have a very human approach to the way we run our business. Our approachable Customer Service Department is pro-active in bending over backwards to keep our customers happy and satisfied with our service.
Our friendly team deals with thousands of orders each week and will be involved from your initial order right through to delivery. From the start to the end of your order, our team is always available to help. This individually-tailored service is also supported by a our Technical Support Team, which works in partnership with our Customer Service Team to deal with any questions or queries relating to product formulations and quality.
We love to hear from our customers to find out what we’re doing right and where we can improve. Such feedback has led to the introduction of many new services and products , along with a general increase in leadtime efficiency .
Not blowing our own trumpet, but we have a wealth of knowledge here at The Specials Laboratory. This intelligence is something we provide our customers to ensure patients receive the best possible care and attention.
Feel free to contact our Customer Service Team for all enquiries e.g. delivery times/dates, stock availability, account details etc. Our ongoing commitment to service is why the customers we had on day one are still with us today.
