Customer service
Our Customer Service Team is extremely proud of its reputation for being able to respond very quickly to any enquiries (always within the hour during opening hours), ensuring the customer is constantly informed on the progression of their individual order. Although we have invested in the installation of rather clever ordering systems to track orders over the years, we have a very human approach to the way we run our business. Our approachable Customer Service Team is always bending over backwards to keep our customers happy with our service.
Our friendly team deals with thousands of
unlicensed medicines and
over labelling orders each week. From the start to the end of your order, our team is always available to help. This tailored service is supported by our Technical Support Team, which is on hand to deal with any questions or queries relating to product formulations and quality.
We love to hear from our customers to find out what we're doing right and where we can improve. Such feedback has led to the introduction of many new services and products, along with our focus on constantly improving leadtime. Click
here to read what our customers say about us.
We have a wealth of knowledge here at The Specials Laboratory and this intelligence is something we provide our customers with to help ensure your patients receive the best possible products.
Feel free to
contact our Customer Service Team for all enquiries e.g. delivery times/dates, stock availability, account details etc. Our ongoing commitment to service is why the customers we had on day one are still with us today.
"All of our over labelling was historically either done in-house or by another local NHS Trust until we began looking to outsource the service a few years back. At the time our supplier was struggling with capacity and not meeting our service requirements, so we identified The Specials Laboratory as a potential partner.
"After visiting their facilities in Northumberland back in 2008, meeting the team and carrying out an audit on the site, we set-up up a supply and service level agreement with the company as our new over labelling supplier. Since then, we have moved the majority of our lines over to The Specials Laboratory and in doing so have made savings in excess of £60k.
"The Specials Laboratory's quick set-up on new lines, proactive service and consistently fast product delivery whilst maintaining safe quality systems has no doubt helped improve patient care and enhanced our pharmacy's reputation within the Trust."
Debbie Brenton, assistant director of pharmacy at Derriford Hospital, Plymouth.
Learn about our facilities and the services we provide...
0800 028 4925
0800 083 4222
0800 977 4035
