Our Customer Service Team is extremely proud of its reputation for being able to respond very quickly to any enquiries (within the hour!), ensuring the customer is constantly informed on the progression of their individual order. Although we have heavily invested in the installation rather clever ordering systems to track orders, we have a very human approach to the way we run our business. Our approachable Customer Service Team is pro-active in bending over backwards to keep our customers happy and satisfied with our service.

 

Our friendly team deals with thousands of unlicensed medicines and over labelling orders each week. From the start to the end of your order, our team is always available to help. This individually-tailored service is also supported by a our Technical Support Team, which works in partnership with our Customer Service Team to deal with any questions or queries relating to product formulations and quality.

 

We love to hear from our customers to find out what we're doing right and where we can improve. Such feedback has led to the introduction of many new services and products, along with our determined focus on constantly improving leadtime.

 

We have a wealth of knowledge here at The Specials Laboratory and this intelligence is something we provide our customers to help ensure your patients receive the best possible product.

 

Feel free to contact our Customer Service Team for all enquiries e.g. delivery times/dates, stock availability, account details etc. Our ongoing commitment to service is why the customers we had on day one are still with us today.