Christmas and New Year Opening Hours

Our opening hours for Christmas and New Year are now available. Please take these into consideration when ordering over the festive period.  

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specials laboratory

Delivery leadtime

Alongside our quality products and top-notch customer service, it is our ability to exceed your expectations in terms of product delivery leadtime that puts us head and shoulders above the rest.
 
When The Specials Laboratory entered the market in 1999, the average industry leadtime was two weeks. We never quite understood this. So, we offered our customers a standard 48 hour delivery service from day one. Many years wiser, we keep our focus on raising the industry standards. Our promise since the day we started was to provide you with an unbeatable level of service. Focused as ever, around 95% of your unlicensed medicines are now delivered within 24 hours, with virtually all remaining items arriving within 48 hours. 100% in 24 hours remains our ultimate goal!
 
Your orders can be placed by telephone (answer phone service for out of hours calls), fax, online or via email. Goods are dispatched via a reputable courier, ensuring delivery before 12.00pm the following day. If a speedier delivery is required, we offer same day delivery.
 
We also offer special arrangements for deliveries over the Easter and Christmas/New Year holiday periods. Our existing customers are routinely notified by post of arrangements for delivery. If you have any requests for these details, they can be sent by fax or email and details will also be posted on this website.
 
We currently also operate a scheme for customers with "NE" and "DH" postcodes - orders placed by 11.30am (manufactured items) and 13.00pm (wholesale items) will be delivered the same day. Thousands of parcels have been delivered this way at no extra cost to the customer. This service has proven to be very successful and will be expanded in the near future.
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phone 0800 028 4925 fax 0800 083 4222 tech phone 0800 977 4035 email orders@specialslab.co.uk
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