quality
From the second your order is placed, our Technical Team swings straight into action to ensure ever product goes through numerous quality checks, from beginning to end. Our highly-trained Documentation Team works in tandem with our Customer Services Team and is on hand to offer technical support during the order process. The team is also responsible for research and development, sourcing new stock and clarifying and checking formulations.
Like the rest of our business, the ‘doc tech’ team prides itself on its efficiency, quality and accuracy. Once it is 100% satisfied with your order and its proposed formulation, a Certificate of Conformity (CFC) is produced and your order is sent to the fun bit – ‘The Labs’.
Our skilled team of Technicians then embark on collating and mixing the relevant ingredients to create the required patient formula. This all occurs within our state-of-the-art facilities; more specifically, the relevant manufacturing area for the product required e.g. the potent suite for externals.
During this process, our Quality Assured (QA) Team takes the product through several product quality checks to ensure your product is safe and exactly meets the required order specifications for the patient. Even though we are very proud of our leadtime for delivering goods, it is never at the expense of quality. The patient’s wellbeing is at the heart of everything we do.
To maintain quality throughout, our Technical and QA teams include nine Pharmacists and a team of highly qualified Pharmacy Technicians, all drawing many years manufacturing experience from a broad range of specialities.
After arriving in the dispensary after a final release check by one of our Senior Technicians in QA, every product is still independently checked by a Pharmacist before leaving the laboratory and being transferred to the dispatch.
We operate within our own Quality standards, far exceeding the required MHRA level.
